Troubleshooting ProDOC-IT Printer Issues: Resolving Stuck Print Jobs

If the ProDOC-IT printer stops working and print jobs get stuck in the printer queue, the issue may be caused by the Virtual Print Driver (VPD) service stopping. For ProDOC-IT to print correctly, the VPD service must be running. Follow the steps below to check the status of the VPD service and ensure it is functioning properly.

Step 1: Open Windows Services Manager

1. Open Windows Services Manager.

2. Scroll down the list of services and locate VPDAgent.
   
   

Step 2: Check the Service Status

• In the Status column, ensure that VPDAgent is listed as Running.
  
  

Step 3: Start the Service (If Not Running)

• If VPDAgent is not running, click Start on the left side of the menu to restart the service.

Step 4: Set Recovery Options for Automated Restart

To automatically restart the service if it fails in the future:

1. Right-click on VPDAgent and select Properties.

2. Go to the Recovery tab.

3. In the First Failure dropdown, select Restart the Service.

4. Do the same for the Second Failure.
   
   

• Set Subsequent Failures to Take No Action to avoid the service from continuously restarting in a loop.

• Click Apply and then OK to save the settings.

Following these steps will help resolve issues with ProDOC-IT and ensure that the Virtual Print Driver service is running correctly for future print jobs.